Mug Store – The largest selection of corporate & promotional mugs and gift sets.
Home About us Full Catalogue – click here Need mugs in a hurry? – click here To find out how mugs are printed – click here Contact us
What’s in your quote basket? – click here
Search : Browse by Price:  From   to 
 
FAQ List
 
 
   
   
1 Can I order a quantity that is not listed?
2 Can I see my logo before you print it?
3 How are your mugs printed?
4 How do I send my logo to you?
5 Is credit card the only way we can make a payment?
6 Once I place an order, How long does it take before I get my order?
7 What is a screen charge for?
1 Can I order a quantity that is not listed?
You can order odd quantity such as 142pcs, but they must be in multiples of the pack qty, you will be charged at the lower quantity break.		 Top
2 Can I see my logo before you print it?
Yes, We send a PDF proof for you to approve before we print, we'll either email it or fax it to you. On larger orders we will provide a printed proof, a printed proof is available on smaller order subject to extra charge.		 Top
3 How are your mugs printed?

We offer various print methods. From direct screen print to transfers.

What is the difference? Direct print is mainly use for simple logos with little details and transfers are meant for high quality detail work. Trasfer print usually cost more because of the labour intensive work.

For more information on our print methods see our Decorating methods section

 Top
4 How do I send my logo to you?
There are two ways you can send your logo to us. The easiest and fastiest way to send artwork is sending via email. The other method is to send it by mail on a CD.		 Top
5 Is credit card the only way we can make a payment?
Credit card is the preferable way to make a payment to avoid delays, but you can send payment by cheque or BAC's. If you decide to send either a cheque or BAC's, the production time does not start until we receive your payment.		 Top
6 Once I place an order, How long does it take before I get my order?
Our normal production time is around 15 working days after you have approved your proof. Complex print jobs like transfers can take a little longer. Transit time will be another 1-5 days.		 Top
7 What is a screen charge for?
A screen charge is a plate in which your logo is place and then duplicated on each mug that is being printed. This is necessary for us to re-create your artwork for making it suitable for printing. We first create a film, that is places in a special UV light machine that burns the image onto the screen. The ink is then pressed through the screen to print your image. For every color printed, there will be a screen made. For more information on this see decorating methods		 Top
Home | About Us | Express Range | Decorating Methods | Catalogue | Contact Us
Glossary | Terms | Privacy Policy | FAQ | Site Map | Useful Resources
Copyright © 2001-2007 The Mugstore. All rights reserved.
Printed promotional and personalised mugs for promotion from The Mug Store a division of  Gift Selection